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You can return within 7 days from receiving the order, by sending the parcel to VIA ISCA DEGLI ANTICHI 1935-debb58-cc_cc781905-cc781905-5cde-3194-bb3b-136bad5cf58d Power

  • If you wish to receive a refund for the items purchased but,  for some reason, you cannot return them, the refund will remain at our discretion._cc781905-5cde-3194-bb3b -136bad5cf58d_

  • All returned items will be inspected.  

  • The items are your responsibility until they reach our warehouse, so please make sure you package them so they do not get damaged. 

  • We try to accept all returns and do not need to be in the original packaging.

  • In the unlikely case the return is made in unacceptable condition, we may have to send it back. 

  • We are not responsible for any items sent to us in error.

  • It is strictly forbidden to stick adhesive tape on the original packaging of the products,   the products must be returned in excellent condition, for this reason we do not accept used products or products that have evident signs of wear.

  • Returns that do not comply with these rules will be considered invalid and will therefore be rejected to the sender

How long do I have to return the goods?

You can return the goods purchased within 7 working days from the date of delivery of the package.

Can I exchange a purchased item?
It is not possible to exchange the returned product for another product, but only for the same item in a different size/colour. If you want a different item, please proceed with a new order to receive the desired item and request a refund for the return.

Who is responsible for the return costs?
The transport costs for the return are the responsibility of the customer. The sending of any product requested as a replacement is at our expense.

If I paid cash on delivery, how do you proceed for the refund?
In the case of cash on delivery payment (i.e. cash on delivery) the refund will be made by bank transfer to a bank or postal current account, which you can indicate by filling out the form in the "message" section

What are the repayment times and methods?
From the day we receive the return in our warehouses and carry out the quality control on the garment, we proceed to activate the refund procedure.
The repayment times through the credit card issuer are fast, but do not depend on our will.
Due to bank times, it takes up to 20 working days from the day we notify you of acceptance of the return by e-mail to obtain a refund for cash payments. For information on the refund procedure that has already started, you can contact us by filling out the contact form.

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